The Ultimate Guide to Setting Up Utilities in NY, NJ and CT

This is a guestpost written by CallmePower.com, a website that helps people find out about their electricity and natural gas options in their new home.

__________________________________________________

 Calling utilities company

Between packing up your belongings, choosing a moving company, and saying goodbyes, there's a lot to think about before you move. One of the most important things you can do to make your move happen as smoothly as possible is to deal with utilities as soon as possible. Use this guide to set up your utilities in New York, New Jersey, and Connecticut  quickly and without a hassle. 

 

Setting Up Utilities: the basics

The process of setting up your utilities is fairly straightforward. The most important thing to remember is to provide enough notice – ideally the more notice the better! In general it’s a good idea to contact your all of utilities at least two weeks or even one month before your moving date in order to avoid any interruptions in service.

 

First Step: Stop service with your old utilities

You can find the phone numbers and contact information for your old utilities on previous bills. It’s a good idea to arrange the service stop date for the day after your move, so that you still have light and heat running on the day of your move. You’ll have to provide a forwarding address for the final bill in order to avoid unnecessary late or collection fees.

 

Start Service

Once you’ve arranged to close your existing utility accounts, you’ll need to contact the utilities at your new home to start service. Check with your realtor or landlord to find out which utilities you need to call. Most utilities require similar information to start new accounts:

 

  • Your full name and contact information (phone number, email address)
  • The full service address (unit number, street name, zip code)
  • The date that you would like service to start (in other words, your moving in date, or - to be sure that you'll have the lights on when you move - the day before your move)
  • Your social security number (some utilities accept driver or non-driver license ID, passport, or alien ID number if you don’t have an SSN)
  • Your mailing address if it is different from the service address.

Depending on the utility and your credit rating, you may need to pay a security deposit if you are a new customer. Security deposits for electricity and gas are regulated by your state utility board, and are usually returned after one year’s good payment history (consistently paying your bills on time).

 

Moving Tip: Stay Organized!

It’s a good idea to write down the names and numbers of all of your utilities (for your old home and new one) and have them with you on the day of your move, just in case you need to contact them again.

 

Moving to New York City?

Electricity and Gas

The electric utility in New York City is Con Edison. If you are new to New York you can open an account in your name by calling them at 1-800-752-6633 (or 1-212-243-1900 if calling from outside NYC or Westchester County), or by applying online.

When you open your account you will be asked if you would like to enroll in Direct Payment (where your bills are automatically deducted from your bank account). Make sure to have your bank's routing number and your checking or savings account number if you would like to choose this option.

If you’re renting, chances are gas will be included in your rent. However, if you need to set up an account in your name, depending on where you live you will need to call either ConEd or National Grid. Con Edison provides service throughout most of the city, except for some parts of Brooklyn, which are covered by National Grid. Ask your landlord or realtor to find out which utility provides service in your area.

 

  • To start an account with Con Edison for natural gas, call 1-800-752-6633 (1-212-243-1900)
  • Call National Grid at 1-718-643-4050 to open an account for gas.

While ConEd (or National Grid) is responsible for delivering energy to your home, you have a choice of who supplies the energy you consume. Once you have a utility account number you can shop around for an electricity and/or gas rate from an alternate Energy Services Company (ESCO).

 

Water

Water is usually included in the rent in New York, but you may need to set up an account if you own your property. Call the NYC Department of Environmental Protection at 718-595-7000 (Monday through Friday from 9 a.m. to 6 p.m., & Saturday from 9 a.m. to 2 p.m.) to find out about opening an account.

 

Phone/Internet/Cable

Time Warner Cable and Verizon are the most common telecommunications companies in New York, though Cablevision is also an option. It’s a good idea to shop around and see what’s on offer before deciding. Both Time Warner and Verizon have online ordering options, but you can also call them or visit a store location to find out more about what they offer. It’s a good idea to make a decision at least a week in advance, so that you can book time off work to be at home when they arrive.

 

  • Time Warner Cable: 1-800-892-4357
  • Verizon: 1-800-837-4966
  • Cablevision: 718-975-1140

 

Moving Elsewhere in New York State

 

Electricity and Gas

Depending on where you live, your utility will be one of the following:

 

  • Central Hudson: 845-452-2700
  • NYSEG: 1-800-572-1111
  • National Grid: 1-800-930-5003 (Long Island & the Rockaways) or 1-800-642-4272 (Upstate New York)
  • PSEG Long Island: 1-800-490-0025
  • Rochester Gas & Electric: 1-800-743-2110
  • National Fuel: 1-800-365-3234

In New York you have a choice of who provides the energy (electricity and/or gas) you consume. Once you have an account number established with the utility (or utilities), you are eligible to shop for electricity and gas from an alternate supplier.

 

Water

There are over 277 water companies that provide service throughout communities in New York State. Contact your local municipality to find out how to open an account for water, or check the New York State Department of Public Service.

 

Phone/Internet/Cable

There are a variety of cable companies operating in New York state that offer phone, internet, and cable. Some of the larger companies include:

 

  • Cablevision: 631-393-0707 (Long Island) or 718-975-1140 (Westchester)
  • Comcast (Xfinity): 1-800-266-2278
  • Verizon: 1-800-837-4966
  • Time Warner Cable: 1-888-438-3467

 

New Jersey

You can find a full list of regulated utilities in New Jersey on the New Jersey Board of Public Affairs website.

 

Electricity and Gas

The four largest electric utilities in New Jersey are:

 

  • PSE&G:  1-800-436-7734
  • Jersey Central Power & Light: 1-800-662-3115
  • Atlantic City Electric: 1-800-642-3780
  • Orange Rockland Electric Company: 1-877-434-4100

You can find a map of electric utility service territories here. Note that some parts of New Jersey are served by rural electric coops and municipal utilities. You can find out which utility serves your new home in online directories.

There are four natural gas utilities in New Jersey, and you can find a map of their service areas here.

 

  • Elizabethtown Gas: 1-800-242-5830
  • PSE&G: 1-800-436-7734
  • South Jersey Gas: 1-888-766-9900
  • New Jersey Gas: 1-800-221-0051

Electricity and gas customers in New Jersey have a choice of energy supplier. Once you have a utility account number, you can shop around for the best price for your electricity and/or gas from an alternate supplier.

 

Water

Water service is run by your municipal utility. You can find a list of New Jersey water utilities and their customer service telephone numbers on the New Jersey Board of Public Affairs website.

 

Phone/Internet/Cable

Verizon, Cablevision, and Comcast are the largest telecommunications providers in New Jersey. Service Electric Cable provides service in the county of Sussex, and Time Warner Cable covers the counties of Bergen and Hudson.

 

  • Cablevision:1-866-575-8000
  • Comcast: 1-800-266-2278
  • Verizon: 1-888-438-3467
  • Service Electric Cable: 1-800-225-9102 (Hunterdon) / 1-800-992-0132 (Sparta)
  • Time Warner Cable: 1-888-438-3467

Remember that you have a choice of provider for your cable/internet/phone. It's a good idea to shop around a bit before making a decision about your provider.

 

Connecticut

The state of Connecticut has a full listing of the utilities providing service by town available here.

 

Electricity and Gas

The largest electric utility in Connecticut is Eversource (formerly Connecticut Light & Power Company). Their customer service number for starting service is 1-800-286-2000. United Illuminating (UI) Company provides service in the Greater New Haven and Bridgeport areas. The number for starting service is 1-800-722-5584. 

Electricity customers in Eversource's and UI's service territories can compare prices and choose an electric supplier. All you need to shop for electricity is your utility account number. 

If you are moving to any of the following municipalities, you will have contact them directly to start service. You do not have a choice of electricity supplier with these utilities.

 

  • Bozrah Light & Power: 1-860-889-7388
  • Groton Utilities1-860-446-4000
  • Norwich Public Utilities1- 860-887-2555
  • South Norwalk Electric Works: 203-866-3366
  • Wallingford DPU: 203-294-2020

There are three natural gas utilities in Connecticut. You can find a map of where they provide service here.

 

  • Connecticut Natural Gas Corporation: 1-860-524-8361 (Greenwich Area Customers: 203-869-6900)
  • Southern Connecticut Gas Company1-800-659-8299
  • Yankee Gas Services Company1-800-989-0900

 

Water

Connecticut Water is the largest water utility in the state (1-800-286-5700). Depending on where you live, your water utility may be any one of the following:

 

  • Avon Water Company: 1-860-678-0001
  • Aquarion Water Company: 1-800-732-9678 (203-445-7310 for the Bridgeport area)
  • Hazardville Water Company: 1-860-749-0779
  • South Central Connecticut Regional Water Authority: 1-203-562-5055

The State of Connecticut has published a list of water utilities by town, which you can download on their website.

 

Phone/Internet/Cable

Comcast (Xfinity) provides service throughout most of Connecticut. Cablevision, Cox, and Metrocast also are present in the state. Most providers offer a variety of bundle offers, so it might be worth taking a bit of time to shop around before making a final decision.

 

  • Cablevision: 203-870-2492
  • Comcast:  1-800-934-6489
  • Cox: Online Sales: 1-866-961-0027
  • Metrocast: 1-888-339-3605

 

Thanks to CallmePower.com! for writing this post! Make sure to follow them on Facebook or Twitter.

Oz is on Social Media too! Follow us! Like Oz on Facebook | Follow @OzMovingNYC | Follow us on Instagram

For more, check out our article with tips on moving to NYC

  • Learn About Our Community Involvement

    See how we are helping to make our community a better place

    Read About Our Involvement
  • See What They're Saying

    Take a look and see what makes Oz one of the best moving companies in NYC

    See Our Reviews